Privacy Policy
Last Updated: January 5, 2026
Introduction
BTP Glendora Pool Care respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
We collect information that you provide directly to us when you request a quote, schedule a service, or communicate with us. This may include:
- Your name, address, phone number, and email address
- Property details and pool information
- Service history and preferences
- Payment information for processing transactions
- Communications between you and our team
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our pool cleaning services
- Schedule and confirm service appointments
- Process payments and send billing statements
- Communicate with you about your service or account
- Send you promotional materials if you have opted in
- Respond to your questions and support requests
- Maintain records of services performed
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business
- When required by law or to respond to legal process
- To protect the rights, property, or safety of our company, customers, or others
- With your consent or at your direction
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be maintained for several years for business and legal purposes.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to opt out of marketing communications
- The right to withdraw consent where processing is based on consent
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
BTP Glendora Pool Care
620 W Foothill Blvd Suite C
Glendora, CA 91741
Phone: (626) 630-0304
Email: contact@glendorapoolservice.com